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Table of Contents

1 ELECTRONIC COMMERCE AND ENTERPRISES

1.1 The Information Revolution

1.2 The Power of Information Technology and Systems

1.3 Electronic Commerce

1.3.1 Business-to-Customer E-Commerce

1.3.2 Business-to-Business E-Commerce

1.3.3 Industrial E-Commerce

1.4 Person-Centered Commerce

2 PLANNING FOR ELECTRONIC COMMERCE

2.1 The Basic Strategy and Technology

2.2 The Information Service and Product Principle

2.2.1 Marketing: Providing Free Information Services to Customers

2.2.2 Revenue: Turning Information Services Into Products

2.2.3 Intelligence: Tapping Into Internet Resources

2.3 The Enterprise Integration Principle

2.3.1 Administration: Adopting E-Commerce for Business Functions

2.3.2 Production: Applying E-Commerce to Core Processes

2.3.3 Enterprise: Connecting Administration Systems with Production Systems

2.4 The Extended Enterprise Principle

2.4.1 Extension: Applying E-Commerce to the Extended Enterprise for Integration

2.4.2 Growth: Recursively Cascading the Extension Throughout

2.4.3 Roadmap: Converting Societal Transaction Cost Reduction to Business Opportunities

2.5 The Planning Model

3 STRATEGIC PLANNING IN GENERAL

3.1 The Investigation: An Overview

3.2 Previous Results: Strategic Information Planning

3.3 Value Chain Analysis

3.4 Enterprise Integration and Customer Information Service

4 EVALUATION OF THE REFERENCE MODEL

4.1 The Reference Model: A Generic (Re-)Interpretation

4.2 Appropriateness of The Model for Information Technology Goal Setting

4.3 The Planning Model: A Reality Check

4.4 The Reference Model and Previous Planning Methodologies

5 PUTTING THE REFERENCE MODEL TO WORK

5.1 Stage 1: E-Commerce Goal Setting

5.2 Stage 2: Business Process Analysis

5.3 Stage 3: Business Process Redesign Using the Goals

5.3.1 Goals to Process Mapping (Impact)

5.3.2 Goal to Process Mapping (Prioritization)

5.3.3 Process to Process Mapping

5.4 Stage 4: Technology Requirements Analysis

5.5 Stage 5: Design of E-Commerce Information Systems

6 SOME IDEAS FOR A SUPPLY CHAIN ENTERPRISE

6.1 The CFAR Project

6.2 Strategic Goals Actually Employed by Wal-Mart and Warner-Lambert

6.3 Strategic Goals Obtainable from the Planning Model

6.4 Remarks

7 AN INTERNET BANKING PLAN FOR AN ASIAN BANK

7.1 The Background

7.2 The Goal Setting Stage

7.3 Web-Based Banking Processes

7.4 Remarks

8 CUSTOMER SERVICE FOR SAMSUNG HEAVY INDUSTRIES

8.1 Company Background

8.2 Choice Of Internet Goals (Stage 1)

8.3 Analysis of Business Processes (Stage 2)

8.4 Business Process Redesign (Stage 3)

8.4.2 Impact of Goals on Processes (Stage 3.2)

8.4.3 Description of New and Modified Processes (Stage 3.3)

8.4.4 Prioritization of Processes (Stage 3.4)

8.5 Technology Requirement Analysis (Stage 4)

8.6 Design of Internet-Based Information Systems (Stage 5)

8.7 Remarks

9 A FEW MORE THOUGHTS

 

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